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Shipping & Returns

If you want to return the goods, please tell us the reason for the return receipt within 14 days. We will send the address for return to you. The refund will be processed on your credit card account. So please contact us with your questions before ordering. If the goods are lost or damaged, you must be responsible.

On what should I look for in return?
1 If you can not accept the goods but a return, must be some are deducted from the refund because we have already sent to you.
2 Please avoid damage and contamination of the product. Send the goods if possible, return in original packaging with all accessories and with all packaging components to us.
If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable package for adequate protection from damage during transit.
3 Send the product as possible but not unfree as insured package back to us and keep the Einlieferbeleg on.
4 Feel free to use for the return to our return service with DHL.
Exchange exchange demand must be made within 14 days of receipt. Please include the shipping charges to return. The article should be in perfect and re-salable condition. If it is our fault, we would like to send you other items free shipping again. Because of your fault occurs for the case, you must pay the shipping costs (round trip) itself.

Caution We do not pay the postage. Please stamp the return sufficient to minimize contact extra postage. We need one to two weeks to treat the return and thus the repayment will be posted at least in the period of a settlement on your account.

1 Directive If a withdrawal request, approved by the customer service, then you can get the refund. Otherwise, the packet is again sent back to you.
2 You can only delivered goods due to the following reasons within 7 days of receipt of the goods.
1 2 clothes dirty clothes not damaged 3 clothes in order list shipped Please email us the justification a return, if it comes to quality, add the best photos from the goods. We must then forward the matter and the photos Retoureabteilung. But we do not accept return if the clothes you do not like.
3 Pack it safely. Please enter the following information: Account name (bank), recipient,
address, order number, the reason for the return
4. We recommend that you use for all returns a traceable freight agent. is not responsible for packages that are not arrived. Shipping costs must be paid in advance. We accept

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